Question 1

What purity can I expect?

Accepted Answer

Every lot is tested by an independent laboratory (Janoshik Analytical) before release, and purity is measured by HPLC. The measured results for the lot currently shipping are shown on each product page and on our Lab Results page, with a link to check the report directly with the laboratory.

Question 2

What is on a Certificate of Analysis (COA)?

Accepted Answer

A COA is the testing laboratory's report for one specific lot. Ours show the measured content per vial in milligrams and the HPLC purity, and for some lots a separate endotoxin result. Our guide "Reading a certificate of analysis" explains each field.

Question 3

Can I verify a lab report myself?

Accepted Answer

Yes. Each report is listed with its task number and a "Verify at Janoshik" link that opens the laboratory's own copy. Our guide "How to verify a Janoshik lab report yourself" walks through what to compare.

Question 4

Who manufactures your products?

Accepted Answer

Our products are made by contract manufacturing partners. Testing for each lot is commissioned by the manufacturer, which is why the laboratory report names the manufacturer as its client. We publish those reports unchanged.

Question 5

Can I see the certificate for the lot that will ship to me?

Accepted Answer

Yes. Every lot we list has its own independent laboratory report on our Lab Results page, with the laboratory task number and a link that opens the laboratory’s own copy. If you want the lot number that would ship for a specific product before paying, email us and we will tell you. Our guide “Can I see the certificate for the lot that will ship?” sets out what to check on it.

Question 6

Does a high purity figure mean it is the right molecule?

Accepted Answer

Not by itself. Purity and identity are different measurements: HPLC reports how much of the detected material behaves as one substance, while mass spectrometry reports whether the molecule has the expected mass. Our reports cover both. Our guide “Why a peptide can pass HPLC and still fail mass spectrometry” explains what each test cannot see.

Question 7

The vial looks almost empty. Is something missing?

Accepted Answer

Almost certainly not. A few milligrams of freeze-dried peptide is a light, porous solid that occupies very little volume, and some of it can sit on the vial wall or stopper after transit. The labelled quantity is weighed in before drying. Our guides “My vial looks empty” and “What a peptide colour and cake appearance can tell you” cover what is normal and what is worth querying.

Question 8

When will my order ship?

Accepted Answer

Orders ship the next business day after payment is confirmed. We ship within the United States only, by USPS, and delivery usually takes 3–7 business days.

Question 9

Do you offer free shipping?

Accepted Answer

Yes. Shipping is free on every order, with no minimum order.

Question 10

How do I track my order?

Accepted Answer

When your order ships we email the tracking number to the address used at checkout. You can also check your order at any time on the Track Your Order page using your order number and email. No account is needed.

Question 11

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account is optional and keeps your order history and saved addresses in one place.

Question 12

How is the product packaged?

Accepted Answer

Vials are packed in plastic boxes and protected with bubble wrap for transit.

Question 13

Do you ship internationally?

Accepted Answer

No. We ship to United States addresses only, from a domestic warehouse, by USPS. Shipping is free on every order with no minimum.

Question 14

What payment methods do you accept?

Accepted Answer

We accept Bitcoin (BTC), Ethereum (ETH), Solana (SOL), TRON (TRX), USDT (TRC20, Solana or ERC20), USDC (TRC20, Solana or ERC20) and PayPal USD (PYUSD).

Question 15

How much do I send?

Accepted Answer

Your order total is shown in US dollars. Stablecoins (USDT, USDC, PYUSD) are sent 1:1 in USD. For BTC, ETH, SOL and TRX, send the equivalent of the USD total at the current market rate. Network fees are paid by the sender.

Question 16

How long do I have to pay?

Accepted Answer

Your order is reserved for 48 hours. Unpaid orders are cancelled automatically after that.

Question 17

What do I do after paying?

Accepted Answer

On your order page, paste the transaction ID (TXID) or upload a screenshot of the payment. We check the transaction and email you once it is confirmed.

Question 18

What if I send on the wrong network?

Accepted Answer

Always send on the network named next to the wallet address, for example USDT on TRC20 to the TRC20 address. Funds sent on a different network may not be recoverable, so please double-check before sending.

Question 19

Why do you not accept credit cards?

Accepted Answer

Card networks and payment processors classify research peptides as a restricted category, so merchant accounts for it are declined or closed. It is not a preference. The protection a card would give you is the chargeback, and in its place we publish a written seven-day window for missing, wrong or damaged items, a stated refund basis, and an independent laboratory report for every lot. Our guide “Why crypto only, and what replaces a chargeback” explains this in full.

Question 20

Are these products for human consumption?

Accepted Answer

No. All products are sold strictly for laboratory research use and are not for human or veterinary use. This is stated on every product page, on the packaging and in our documentation.

Question 21

Who can purchase?

Accepted Answer

Buyers must be 18 or older. By purchasing you confirm that products will be used only for lawful laboratory research in an appropriate setting.

Question 22

What is your return policy?

Accepted Answer

Because of the nature of research materials we cannot accept returns of opened products. If an order arrives damaged or incorrect, contact us and we will send a replacement or, if one is not available, issue a refund. Refunds are paid in digital currency to a wallet you provide, for the US dollar value of the order converted at the exchange rate on the day the refund is sent; network fees are deducted. See our Shipping & Returns page for details.

Question 23

How can I contact you?

Accepted Answer

Use the form on our Contact page or email info@bmslabsresearch.com. We reply within one business day.

Question 24

Do you offer bulk pricing?

Accepted Answer

Yes. For larger orders, contact us with the products and quantities you need and we will quote.

Question 25

A vial arrived broken, or an item is missing. What do I do?

Accepted Answer

Photograph the parcel and its contents as received, before unpacking, with the label and lot number legible, and leave the affected vial sealed. Email info@bmslabsresearch.com within seven days of delivery with your order number and the photographs. Where we confirm the problem we send a replacement at our cost, or issue a refund if no replacement is available. Our guide “A vial arrived broken or missing” lists what makes a claim quick to settle.

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