Shipping & Returns

Processing

Orders are processed once payment is confirmed on-chain, and ship on the next business day. We do not ship on weekends or US public holidays.

Shipping and delivery

We ship from a domestic warehouse in the United States, by USPS, to US addresses only. Shipping is free on every order, with no minimum order quantity. Typical transit time is three to seven business days.

A tracking number is sent to the email address on your order once the shipment is created. Delivery estimates are provided by the carrier and are not guaranteed.

Storage on arrival

Lyophilised material is shipped at ambient temperature and is stable in transit. On receipt, store as directed on the product listing and its certificate of analysis. We are not responsible for loss of activity caused by storage conditions after delivery.

If something is wrong

Inspect your shipment on arrival. Contact us at info@bmslabsresearch.com within seven days of delivery if:

• an item is missing from your order
• an item is not what you ordered
• a vial arrived broken or with a compromised seal

Include your order number and photographs of the shipment as received. Where we confirm the problem, we will send a replacement at our cost, or issue a refund if a replacement is not available.

Returns

Because these are research materials whose integrity depends on unbroken custody and controlled storage, we cannot accept returns of material that has left our control, and we cannot resell returned material. Returns are therefore limited to the situations listed above.

Refunds

Refunds are issued in digital currency to a wallet address you provide. The refund amount is the US dollar value of the original order, converted to the refund currency at the exchange rate in effect on the date the refund is sent. Network fees are deducted from the refunded amount. Refunds are sent within five business days of our confirming the claim.

Payment problems

If you underpay, your order is held and we will contact you for the balance. If you overpay, we refund the difference as described above. If you send funds on an unsupported network, or to an address other than the one shown for your order, we are generally unable to recover them — contact us and we will tell you whether recovery is possible.

Undeliverable shipments

If a shipment is returned to us as undeliverable because of an incorrect address supplied at checkout, we will contact you to arrange reshipment.